Lifeline Distributor, LLC
A Premier Lifeline Marketing & Distribution Company

What Is Lifeline?

Lifeline Program for Low-Income Consumers

Lifeline Information

    Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. In 2005, Lifeline discounts were made available to qualifying low-income consumers on pre-paid wireless service plans in addition to traditional landline service. Lifeline is part of the Universal Service Fund.

    The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands. Consumers with proper proof of eligibility may be qualified to enroll.  To participate in the program, consumers must have an income that is at or below 135% of the federal Poverty Guidelines or participate in a qualifying state, federal or Tribal assistance program.

    To participate in the program, consumers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in one of the following assistance programs:

    Federal rules prohibit eligible low-income consumers from receiving more than one Lifeline discount per household.  An eligible consumer may receive a discount on either a wireline or wireless service, but not both.  A consumer whose household currently is receiving more than one Lifeline service must select a single Lifeline provider and contact the other provider to de-enroll from their program. Consumers violating this rule may also be subject to criminal and/or civil penalties.

    The Lifeline program is administered by the Universal Service Administrative Company (USAC).  USAC is responsible for data collection and maintenance, support calculation, and disbursement for the low-income program.  USAC’s website provides information regarding administrative aspects of the low-income program, as well as program requirements.

    On January 31, 2012, the Commission adopted comprehensive reform and modernization of the Lifeline program.   As a universal service program that fulfills Congress’s mandate to ensure the availability of communications to all Americans, Lifeline for the past 25 years has helped tens of millions of low-income Americans afford basic phone service.  Access to telephone service is essential for finding a job, connecting with family, or getting help in an emergency, and the percentage of low-income households with phone service has increased from 80% in 1985, when Lifeline began, to nearly 92% last year.